Terms & Conditions

Guest booking and/or Check-in is deemed acceptance of the T&Cs

Profile

 

Ultimate Freedom Bed and Breakfast is a 3-room accommodation on ¼ acres of land in the eco-friendly, naturally beautiful and peaceful town of Santa Cruz, Saint Elizabeth parish, Jamaica. As our guest reviews shows, we are proud of our reputation as a customer-centric, clean and hospitable accommodation since 2016. Our commitment to guests has always been self-excellence beyond your imagination, cleanliness, and a sumptuous healthy breakfast. We continuously and proactively review our business operations, policies and procedures and update as necessary to ensure a safe, comfortable and peaceful guest experience. 

The health and safety of our guests, staff, contractors, suppliers and community are our top priority and as we all continue to monitor COVID-19 developments, we have redesigned our accommodation and implemented risk management measures to ensure our guests’ wellness, peace-of-mind and comfort during their stay at the Ultimate Freedom Bed and Breakfast. Our health and safety measures are in compliance with protocols and guidelines established by the Ministry of Tourism Jamaica, Ministry of Health and Wellness Jamaica, and the World Health Organization.

Ultimate Freedom Bed and Breakfast (UFBNB) is “Where the Customer comes first and the staff are respected and appreciated.”

 

Mantra

Do unto others as you expect others to do unto you

 

Communication

This is key to having a positive stay, so we kindly ask for you to speak with us if you have any questions, a need or a special request. We will do our best to assist you.

 

Health & Safety

COVID-19

UFBNB’s COVID-19 Coordinator

Manager

Phone: 876-840-5144 or 876-997-6589

Email: ultimatefreedomjamaica@gmail.com

  • Point of contact with the Ministry of Health and Wellness, Public Relations and Communications Unit

  • Point of contact with the Ministry of Tourism via TPDCO, Kingston and South Coast Region

  • Point of contact with accommodation booking agencies (Booking.com, Airbnb.ca, VRBO.com, Tripadvisor.com,

  • Refer to the Ministry of Tourism COVID-19 Resilience Protocols - published June 2020

 https://www.tpdco.org/wp-content/uploads/2020/06/Jamaica-Tourism-Covid-19-Resilience-Protocols_vFF.pdf

 

Wear a facemask or face covering

  • Stay home if you feel unwell or you are experiencing flu-like symptoms such as fever, coughing and shortness of breath, or believe you may have been exposed to COVID-19, please do NOT visit.

  • If you arrive at the property with any of these conditions and/or your temperature check is above normal, you will NOT be allowed to check-in; Cancellation Policies will apply.

  • At all times, wear a facemask in common areas of the property.

  • Bring your own facemask; if you forgot yours, you can purchase from us $3 US or $300 JM each.

 

Wash Your Hands 

  • Each time you arrive here, wash your hands with soap and water for at least 20 seconds at the external Hand Washing Station provided on the east side of the property.

  • Practice regular hand washing during your stay and wherever you are.

 

Sanitize Your Hands

  • Regularly sanitize your hands with at least 60% alcohol. Sanitizers and Alcohol are complimentary and can be found in your room, bathroom, and the front entryway. Cover all surfaces of your hands and rub them together until they feel dry.

 

Stop – Don’t Touch

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid handshaking and hugging our team members.

 

Physical Distancing 3 ft. to 6 ft.

  • Keep 3 ft. to 6 ft. apart and avoid close contact with people who are sick or show signs.

  • Use your assigned room which is self-contained and avoid use of property common areas.

 

Temperature Check Station

  • On arrival to check-in, your temperature will be checked and recorded on your completed COVID-19 Self-Assessment Questionnaire

  • Normal Temperature 98.6°F (37°C) – APPROVE FOR CHECK-IN

  • High Temperature 100.4°F (38°C) and above – DECLINE FOR CHECK-IN

 

COVID-19 Self-Assessment Questionnaire

  • On arrival for check-in, Guest will be required to complete this questionnaire for Staff/Manager to determine granting Guest approval to check-in. Guest participation in completing the self-assessment screening is key to controlling the spread of COVID-19.

Fitting the case profile for COVID-19

  • If Guest already checked-in and having symptoms that meet the case profile for coronavirus such as high temperature/ fever 100.4°F (38°C) and above, feeling weak etc., Guest must isolate and quarantine self in the room and immediately call 876-840-5144 or 876-997-6589 to inform the COVID-19 Coordinator or Staff who will notify the Ministry of Health and Wellness (MOHW) immediately for next steps.

  • If Guest quarantined, Staff/ Manager will follow the MOHW instructions and established protocols, and will also take precautions to avoid close contact with Guest, so communication with Guest will be by phone and text messages.

  • Guests sharing a room with the affected Guest will be placed in quarantine in the same room.

  • Guest(s) will be required to complete another COVID-19 Self-Assessment Questionnaire which form will be submitted to the MOHW on their arrival at the Property.

 
No Smoking
  • NO SMOKING within all interior areas of the building, including bedrooms, bathrooms, living and dining area, corridors, hallways, verandah and public areas. Failure to comply will result in a charge of $200 USD to the Guest to cover the cost of cleaning all soft furnishing and to remove the odour.

 

Check-In

Arrival

  • Room Check-In is 2:00 pm local time or thereafter till 10 am the next day.

  • Guests who are aware that they will be arriving here before 2:00 pm local time should inform us prior to arrival; however, we cannot guarantee that bedrooms will be available at the time of arrival before 2pm, unless booked from the previous day.

  • Where possible, at times of high demand when bedrooms are not available at the check-in time, Guests may check-in and use our facilities, subject to any rules and restrictions in place at the Bed and Breakfast (BNB) in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc., while the accommodation is being prepared.

 

Guest Registration and ID

  • Guest must complete the Guest Registration form and provide one form of government issued ID (Driver’s License, Voter’s ID, or Passport) or an employer-issued ID card if you are here on employer/ company business.

  • ALL guests must be registered with the Property as only registered guests are allowed in the bedrooms.

  • No Visitors are allowed in the bedrooms and common areas, so please check with the BNB Manager/ Staff prior to having a Visitor at the property. Should any Visitor require entry into the guest rooms, the BNB Manager/ Staff bedroom reserve the right to charge an additional nightly rate for such Visitor irrespective of overnighting or few hours.

 

Room Inventory Checklist

  • On Check-in, Guest will be required to complete a room inventory check-list with staff.

 

Clean, Sanitize, Disinfect

  • Guest must frequently sanitize touched surfaces, room keys, doorknobs and handles, light switches, TV and AC remote controls, table and dresser tops, fridge handle, microwave door, lamp switches, phones, laptops and keyboards using the Sanitizing Alcohol provided.

  • Guest must frequently clean and disinfect bathtub, face basin sink, toilet bowl, toilet flusher, and faucets with the Clorox Cleaner and Bleach disinfecting detergent and sponge provided.

 

Bookings and Payment - STRICTLY

  • Guest reservation requires the entire room cost for the duration of your stay be paid UPFRONT and in full before arrival or upon check-in.

 

Payment Options 

  • Cash using JMD, USD, and CDN only

  • Credit Card via PayPal Invoice $USD we issue and email to you for online remittance

 

Damage Deposit

  • At the BNB’s discretion, a $100 USD Security Deposit may be required at the time of check-in. This deposit is refundable at the end of your stay as long as you and/or your group cause no physical damages to the property, contents and premises during your stay.

 

Currency

  • Jamaican Dollars or its equivalent exchange in US dollars, or Canadian dollar, subject to the Bank of Jamaica’s Daily Average Foreign Exchange Rate (FX Rate).

 

Children

  • Children aged 16 years and under must be accompanied by a responsible adult to ensure their behaviour is appropriate for other guests while staying at Ultimate Freedom BNB. 

 

Right of Refusal 

  • We reserve the right to refuse a Guest or guest representative entry and/or accommodation if, on arrival, management and/or staff reasonably considers the Guest or guest representative shows signs of sickness, temperature check is above Normal Temperature 98.6°F (37°C), is under the influence of alcohol, drink or drugs, unsuitably dressed, behaving in a threatening, abusive or otherwise unacceptable manner.

Guest Personal and Commercial Property

  • We do NOT assume or accept responsibility for any of the Guest’s personal and commercial property nor those of the Guest’s Visitors and/or guest representations, invitees, contractors or sub-contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by them to the property and we do NOT assume or accept responsibility for loss, damage or injury to person, property or otherwise resulting directly or indirectly therefrom. Guests are NOT permitted to bring large quantities of commercial goods including, but not limited to commercial sale items, jewelry, and stock of any kind and quality. Guests accept full responsibility to safeguard any personal and commercial property they bring to the property.

 

Safety Deposit Box - Complimentary

  • Safety Deposit Box is complimentary and made available to Guests for their convenience. Guests at their sole discretion and responsibility make a choice to secure their valuables and documents in the Safety Deposit Box provided and we do NOT accept any responsibility for the Guest’s use of and/or the contents placed in the Safety Deposit Box. 

 

Check-Out

 

Departure – STRICTLY ENFORCED

  • Room Check-Out no later than 11:00 am local time on departure day.

  • Failure of Guest to check out by 11:00 am local time will attract an additional fee being the nightly room rate.

  • Should Guest require an earlier Check-In or a late Check-Out, please speak with Guest Services one day before departure, so we can do our best to accommodate your request.

 

Guest Feedback Form

  • Your kind participation in completing our hard copy Guest Feedback form will be appreciated as every feedback helps to improve our service offerings on an ongoing basis.

Sanitize

  • On the day of Check-out, Guest must sanitize touched surfaces, room keys, doorknobs and handles, light switches, TV and AC remote controls, table and dresser tops, lamp switches, fridge handle, and microwave door using the Sanitizing Alcohol provided.

  • On the day of Check-out, Guest must spray the bath-tub, face basin sink, toilet bowl, toilet flusher, and faucets with the Clorox Cleaner and Bleach disinfecting detergent provided.

Laundry Basket/ Hamper

  • On Check-out, Guest must place all used towels and linen in the laundry hamper.

Room Inventory Checklist

  • On Check-out, Guest will be required to complete a room inventory check-list with staff.

 

Property Damage by Guests

  • Guest is responsible for any loss or damage caused to the room(s) and bathroom(s), its furnishings, furniture, utensils, fixtures, fittings, cable, TV, equipment, bedding, fridge, microwave, iron and related contents caused by any act, omission, default or neglect of the Guest(s), their Visitor(s), employees, representatives, invitees, contractors or sub-contractors and will pay to UFBNB on demand the amount required to make good or remedy any such loss or damage.

Guest Items left behind

  • On Check-out, if a Guest left any items behind and the Manager/ Staff finds such item, a call will be placed to the Guest and the item will be kept at the property until such time the Guest comes to pick it up. The Item(s) will be returned to the Guest upon satisfactory identification of the item(s). Items not claimed will be stored for three (3) months and then disposed of. We will charge Guests for items to be sent via courier to the Guest or guest representative.

 

Housekeeping 
  • Housekeeping is important and includes, but not limited to cleaning, sanitizing, disinfecting, sweeping, mopping, dusting, toiletries refill, checking the proper functioning of electrical outlets and appliances, bathroom sink, faucets, and toilet bowl.

  • The room and bathroom will be cleaned, sanitized and disinfected by staff AFTER every three (3) nights of stay.

  • Sheets and towels will be changed by staff AFTER every three (3) nights of stay/use.

  • DAILY CLEANING, SHEETS AND TOWELS CHANGE for Guest room and bathroom is available on request for an added fee of $25 US or $3000 JM daily. Payment must be made UPFRONT prior to service being rendered by staff.

 

Water - Conserve Life 
  • Water is Life! Use with care.

  • Sometimes the National Water Commission (NWC) will shut off the water for various reasons; when that happens, our underground water tank with pump will be manually turned on.

  • Water from the tank must be used with caution to ensure we do not experience a shortage.

 
Air Conditioner (AC) - Conserve Energy
  • AC units are provided in the bedrooms for your comfort and convenience; however, energy conservation, environmental preservation, environmental protection and sustainability is everyone’s business.

  • To expedite your cooling comfort to 22 Degrees Celsius, PLEASE shut closed ALL windows and doors to keep the cool air inside your room and keep out the hot air.

  • IMPORTANT! PLEASE ENSURE THAT THE AC IS TURNED OFF WHEN LEAVING THE PROPERTY. IF AC IS LEFT ON WHILE YOU LEAVE YOUR ROOM DOOR OPEN OR YOU STEP ARE AWAY FROM THE PROPERTY, the Manager and/or Staff reserves the EXCLUSIVE right to access your room and turn the AC off without first notifying you.

Cable TV 
  • TVs and Cable boxes are provided in the bedrooms for your comfort and convenience.

  • Please have a good dose of patience when using the Cable TV and Remote Control to locate a channel. We strongly recommend speaking with us if you need assistance.

 

Internet Service/ Wifi
  • USERNAMES AND PASSWORDS are posted on your room wall.

  • Internet service is provided by Third Party providers; where Internet facilities are available in the BNB, the Guests acknowledges that there may be disruption to the connection without prior notice and the BNB shall not be liable whatsoever for such disruption.

  • Guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and Guest will indemnify the BNB against any claim, demand, suit, proceeding or prosecution arising therefrom.

 

Rates
  • All published rates will attract payment of Jamaica’s Guest Accommodation Room Tax (GART) and any other applicable taxes and fees. GART is remitted to Tax Administration Jamaica on a monthly basis per government regulation.

  • We reserve the right to change nightly Rates (Room and Breakfast) at any time for any reason whatsoever, except Guests who are already booked, paid and confirmed will retain their original paid rates.

 

Tips and Service Charges 
  • Our Rates DO NOT include service charges or tips. If you wish to express your appreciation for the service you receive, you are welcome to tip our staff at your own discretion and such tips are equally shared among on-duty Staff. 

 

Breakfast
  • Available for purchase.

  • Select your breakfast meal from the Breakfast Menu provided.

  • Group Bookings of three (3) persons or more are limited to selecting two (2) meals maximum on any given morning.

  • Inform Staff/ Manager your meal selection the day/night before, so we can appropriately meet your needs in the morning

  • Where Guest breakfast order is not received the day/night before, Meal Option # 3 will automatically be served in the morning.

  • SERVING TABLE – In light of COVID-19 protocols, breakfast will be served on the small serving table outside of your room door. After eating, please return used plates, glasses and cutlery to the same Serving Table.

  • Meal Option 1 or 2 – earliest serve time between 8:15 am to 10:00 am

  • Meal Option 3 or 4 – earliest serve time between 7:30 am to 10:00 am

 

Eating in Bedroom 
  • Due to COVID-19 related matters, Guest rooms are self-contained and eating in the room is permitted, subject to Guest maintaining a clean room to curb roach, ant and insect infestation.

 
Environmental Preservation
  • The National Environment and Planning Agency (NEPA) monitors the natural resource assets and the environment of Jamaica. NEPA has in place protocols for the preservation of land, air, water, plants, trees, flora and fauna, fisheries, animals, birds, reptiles, insects and so on. Guest are advised the property’s natural environment is conducive for the presence of all kinds of insects such as ants, lizards and frogs; please DO NOT feed these insects and reptiles and caution must be taken to ensure ants do not find their way into the rooms.

 

Premises Security and Non-Guest Policy
  • Ultimate Freedom BNB endeavours to provide and maintain adequate security for the protection of Guests, Staff and residents on the property. It is imperative that you do NOT invite/allow strangers to

  • the Property; by 'strangers' we mean persons whom you met for the first time during this visit to Jamaica and/or you met during your visit to Saint Elizabeth and/or you met in the neighbourhood of our business.

  • Guest must inform Staff when leaving the property and Guest must ensure to lock the Entry/Exit Gate.

  • To gain access to Property at night, Guest must call Staff/ Manager 876-840-5144 or 876-997-6589 at least 20 minutes before arrival at the main gate, so we can remotely open the automated gate and disarm the security alarm.

 
Behaviour
  • We reserve the right to judge acceptable levels of Guest compliance with T&C, the noise levels and/or behaviour. Guests are required to take all steps for corrective action as soon as Manager/ Staff advises the guest(s). In the event of a Guest’s failure to comply with our request, we reserve the right to terminate the guest’s booking and ask the Guest(s) to check-out no later than the morning following the incident without the business being liable to the Guest for any refund or compensation and where warranted, the appropriate law enforcement authorities will be notified to ensure the safety and security of the Manager, Staff and other Guests.

 

No Discrimination 
  • Discrimination on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability is NOT permitted at this Property. In the event of a Guest’s failure to comply, we reserve the right to terminate the guest’s booking and ask the Guest(s) to check-out no later than the morning following the incident without being liable to the Guest for any refund or compensation and where warranted the appropriate law enforcement authorities will be notified to ensure the safety and security of the Manager, Staff and other Guests.

  • Any other person(s) including, but not limited to Staff and Contractors must comply with this policy and failure to do so shall result in immediate termination and removal from the Property without being liable to such person(s) for any compensation and where warranted the appropriate law enforcement authorities will be notified to ensure the safety and security of the Manager, Guests, other Staff and Contractors.

 

Cancellation 

 

Mobility Challenges 
  • Some short term rental accommodations may offer modified facilities for use by Guests with mobility challenges and disabilities. As needs do vary, Guests are requested to first check with us prior to booking and/or arrival.

 

Pets
  • No pets allowed, with the exception of Guide Dogs. Management must be notified prior to arrival.

  • Guide Dogs must not be unattended in any room or public areas at any time and must be kept on leash at all times.   

 

Insurance
  • Guests are responsible for purchasing adequate insurance coverage to cover trip cancellation, curtailment, loss or damage to baggage, personal effects and money.

 

Regulatory Compliance 
  • We ensure complete compliance with Health, Tourism, Fire Safety, Tax, Safety and Security regulations and laws and we expect ALL Guest(s) and Visitor(s) to do the same.

 

Complaints
  • Guest comments or complaints must be made to the Manager during the time of stay, so the matter can be resolved prior to the guest checking out.

 

Governing Law
  • These terms will be construed in accordance with the laws of Jamaica and the governing court jurisdiction shall be Jamaica.

 

Guns and Ammunition 
  • Guns, ammunition and related accessories are NOT permitted here. If you are in law enforcement and/or carry a licensed firearm, you MUST declare it to the Manager/ Staff and you MUST safeguard such items in the complimentary Safety Deposit Box provided in the room.

  • We do NOT accept any responsibility whatsoever for the Guest’s gun, ammunition, related accessories and items, nor those of the Guest’s visitor and/or representatives, Staff, invitees, contractors and sub-contractors, and we do NOT assume any responsibility whatsoever for loss, damage or injury to persons, property or otherwise resulting directly or indirectly therefrom.

 

Keys
  • CHECKING OUT, KEYS PLEASE

  • Guest will receive a set of keys for the room, bathroom, closet and the main entrance to the building; Guest must ensure keys are in safekeeping at all times as any lost keys will require Guest to pay $150 USD fee for replacement of locks and keys.

 

Waiver of Liability 
  • Ultimate Freedom BNB assumes no responsibility for loss, damage or injury to person, property or otherwise resulting directly or indirectly from acts of God, dangers incident to the sea, fire, breakdown of machinery, equipment, acts of the Government or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, pandemics, epidemics, quarantines, government ordered lockouts/ lock-ins, customs regulations, delays or cancellation or changes in itinerary or schedule, or from acts or omissions of any kind or in any way related to the accommodation or transportation offered herein or due to any other cause beyond the control of Ultimate Freedom BNB.

  • No warranty of health, safety and security is made by Ultimate Freedom BNB. All guests must use reasonable caution appropriate for living in a foreign country and in any form of accommodation.

  • The transportation carriers and other suppliers providing travel or other services are independent contractors and not agents or employees of Ultimate Freedom BNB and Ultimate Freedom BNB is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such supplier or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

  • Specifically, the guest expressly releases Ultimate Freedom BNB from any and all liability for property loss or damage, personal injury or death occurring for whatever reason at Ultimate Freedom BNB premises, from our transportation providers, Staff, Contractors and/or from subcontractors.

©2020 Ultimate Freedom Bed & Breakfast & Consultancy.

Designed by BOGC Designs

Updated by MAGS Consults 

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